JBG Enterprises (hereinafter referred to as “we,” “us,” or “our”) operates from our location at 525 Seaborne Ave, Port Coquitlam, BC V3B 0M3. We are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our dealership, website, phone, or in person.

By visiting our location, using our services, or providing us with your information, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal and business-related information:

  • Personal Identification Information: Name, email address, phone number, mailing/billing address, job title, and company name.

  • Business and Financial Information: Business address, credit information, payment details (processed securely), and purchase/rental history.

  • Equipment and Operational Data: Information related to equipment you own, rent, or service; project details; and safety certifications.

  • Digital Information: When you visit our website, we may collect IP address, browser type, pages viewed, and device information through cookies and similar technologies.

  • Communications: Records of correspondence, inquiries, and feedback.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • To provide, schedule, and manage equipment sales, rentals, service, and warranty support.

  • To process transactions and send invoices or receipts.

  • To communicate with you about orders, services, promotions, and company updates (with your consent where required).

  • To improve our products, services, and customer experience.

  • To comply with legal obligations and enforce our terms and agreements.

  • For internal business purposes such as analytics, reporting, and security.

3. How We Share Your Information

We do not sell your personal information. We may share information only in the following circumstances:

  • With Service Providers: Trusted third parties who assist in our operations (e.g., payment processing, IT services, delivery, marketing) under strict confidentiality agreements.

  • With Manufacturers and Partners: As necessary to facilitate warranty claims, parts orders, or equipment support with brands we carry (e.g., Bobcat, DEVELON, JCB).

  • For Legal Reasons: If required by law, regulation, or legal process, or to protect the rights, property, or safety of JBG Enterprises, our customers, or others.

  • With Your Consent: For any other purpose disclosed at the time you provide your information, with your explicit consent.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include:

  • Access and Correction: The right to access and update the personal information we hold about you.

  • Marketing Communications: You can opt out of marketing emails at any time by using the unsubscribe link in our emails or contacting us directly.

  • Data Deletion: You may request deletion of your personal information, subject to legal or contractual obligations we must fulfill.

  • To exercise these rights, please contact us using the details in Section 7.

6. Cookies and Tracking

Our website may use cookies to enhance user experience, analyze site traffic, and for basic functionality. You can adjust your browser settings to refuse cookies, but some parts of our site may not function properly as a result.

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

JBG Enterprises
Attn: Privacy Officer
525 Seaborne Ave, Port Coquitlam, BC V3B 0M3
Email: info@jbgenterprises.ca
Phone: +12362349568

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.